PREMIUM QUALITY MATERIALS
5-YEAR WARRANTY
NEXT DAY DISPATCH
AUSTRALIA WIDE DELIVERY

Terms & Conditions

This agreement is a contract between the customer (“you”) and Bali Republic Pty Ltd ABN 37 148 910 785 (“Bali Republic”), PO Box 8447 Armadale VIC 3143. Please read the following terms and conditions carefully before placing your order with Bali Republic. By completing and submitting the customer order form online and using the Bali Republic service, you acknowledge that you have read and agree with the Terms and Conditions outlined below. Bali Republic reserves the right at all times to make changes to these Terms and Conditions, stock offers, bonuses and rewards at its sole discretion without prior notice.

1. Definitions

The following apply to these Terms and Conditions. Agreement means an agreement between you and Bali Republic to supply Goods. Delivery Address means the address to which the Goods are to be delivered as stated on the Purchase Order. Goods means Goods described in the Purchase Order. Purchase Order means an order by you to purchase Goods from Bali Republic. Personal Information includes, but not limited to your name, Delivery Address and payment details.

2. Price of Goods and Payment

All Bali Republic Goods are quoted in Australian Dollars (AUD), and include GST. Bali Republic reserves the right to change or alter prices of products without notice. The price applicable shall be the price applicable on the date the Goods are confirmed as ordered.

3. Method of Payment

You may use MasterCard, Visa, Amex, PayPal or Direct Deposit. Bali Republic does not accept cheque, cash or gift card payments for Goods. Payment must be cleared before the Goods are dispatched.

4. Delivery

At Bali Republic, we offer 4 convenient delivery services (Standard Delivery, Platinum Delivery, Regional Delivery and Warehouse Pick-up) depending on your location within Australia.

Goods cannot be delivered to a PO Box address.

A person must be at the Delivery Address to accept the Goods on delivery. Anyone at the Delivery Address who receives the Goods shall be presumed to be authorised to receive the Goods on your behalf. If there is no one at the Delivery Address or no one of the appropriate age to receive the Goods (or the person is unable or unwilling to provide appropriate proof of age), delivery will need to be rescheduled and a redelivery fee will apply.

Bali Republic will not accept responsibility for late delivery or non-delivery due to incomplete or incorrect details provided.

Delivery to remote Australian locations may take up to 10 business days.

5. Risk & Title

Risk and title in the Goods passes to you upon delivery of the Goods to your nominated Delivery Address.

6. Stock and Product Availability

All Goods featured on this site have been included in good faith on the basis that the Goods as described will be available at the time of the sale. Please note that customer orders are available should a product not be in stock.

7. Warranty

When you purchase a Bali Republic product, you have the peace of mind knowing that your product is covered by the Bali Republic Warranty. The Bali Republic Warranty is provided by Bali Republic Pty Ltd (ABN 37 148 910 785) PO Box 8447 Armadale Victoria 3143 Australia.

7.1 The benefits given to you in the Bali Republic Warranty are in addition to other rights and remedies you have under law in relation to the products to which the Bali Republic Warranty relates. Bali Republic products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.

7.2 Subject to 7.1 and the terms below, Bali Republic agrees to repair or replace at Bali Republic's cost the Bali Republic product, when the product does not perform in accordance with the manufacturer's specifications during the Warranty Term, commencing from the date of purchase. Unless otherwise stated, Bali Republic's products are warranted against failure due to a manufacturing fault for a period of 5-years for residential applications and 3-years for commercial applications. Fair wear and tear is not covered by the Bali Republic Warranty.

7.3 To make a claim under the Bali Republic Warranty you will need to:

(a) Contact Bali Republic by email at customerservice@balirepublic.com.au to register your claim and provide details to enable Bali Republic to assess your claim.

(b) Provide a detailed description of the claim and supporting good quality images.

(c) You will also need to submit proof of purchase (i.e. order number or invoice number) with your claim.

7.4 Bali Republic will deem whether a replacement or refund is warranted.

7.5 Replacement or repair of the product does not extend or restart the Warranty Term.

7.6 Where a replacement product has been determined, the shipping cost will be covered by Bali Republic.

7.7 The Bali Republic Warranty will end immediately if the outdoor furniture becomes defective as a consequence of misuse, lack of proper care and maintenance.

8. Returns Policy

Returns will be processed in accordance with the current Bali Republic Returns Policy. Please note that delivery fees apply on all returns outside Sydney, Melbourne, Brisbane and Adelaide metropolitan suburbs, unless required by law. Please contact us at customerservice@balirepublic.com.au should you wish to return your Goods.

9. Privacy and Security

Personal information collected will be used for the purpose of processing the order, and may be shared with a third party delivery agent for the purpose of delivering your order. For further information please refer to Bali Republic’s Privacy Policy.

This site is protected by a 128-bit SSL encryption.

10. Promotions and Discounts

Bali Republic, at its discretion, may honour promotions, discounts or offers currently available, however all advertised items are available only while stocks last unless otherwise stated in the advertisement. Promotions, discounts and offers are not available to customers who have enquired about our products through a third party.

11. Applicable Laws

The laws of Victoria, Australia govern this agreement.